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How to Delete, Close, and Block Your Kuda Bank Account in 2023

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How to Delete, Close, and Block Your Kuda Bank Account in 2023

How to Delete, Close, and Block Your Kuda Bank Account Kuda Bank is a modern, virtual banking platform that empowers its users with a flexible, convenient, and cost-effective banking experience. However, circumstances may lead to the need for account deactivation or closure. This comprehensive guide will help you understand how to delete, close, and block your Kuda Bank account either through the mobile app or through customer support.

Deleting and Closing Your Kuda Bank Account

1. Cancel Subscriptions

Before you close your Kuda Bank account, it’s essential to cancel any ongoing subscriptions linked to your account. Here are the steps to cancel subscriptions for Android and Apple devices:

On Android:

  1. Tap the ‘Google Play Store app.
  2. Sign in to the correct Google account.
  3. Tap the ‘Menu’ button.
  4. Tap ‘Subscriptions’.
  5. Select the subscription you wish to cancel.
  6. Tap ‘Cancel Subscription’.

On Apple Devices:

  1. Go to ‘Settings’.
  2. Tap ‘Subscriptions’. If you don’t see ‘Subscriptions’, tap ‘iTunes and App Store’.
  3. Tap your ‘Apple ID’.
  4. Scroll to the ‘Subscriptions’ page.
  5. Tap ‘Kuda’.
  6. Choose the subscription you need to review.
  7. Tap ‘Cancel’. If there’s no ‘Cancel’ option, the subscription has already been cancelled.

2. Account Deletion

To delete your Kuda account, contact Kuda via email at [email protected]. Request account deletion in your message. You can then uninstall the Kuda app from your device.

How to Block Your Kuda Bank Account

In some instances, you may find it necessary to block your Kuda Bank account. This could be due to suspicious account activity, a lost ATM card, or any security concerns that could compromise your financial information. Kuda Bank also automatically blocks your account if they detect unusual financial activities, such as large transfers that don’t align with your typical banking behaviour. If any of these scenarios apply, follow these steps to block your Kuda account:

Step 1: Reach Out to Customer Support

The first step to blocking your Kuda account is to get in touch with the Kuda customer support team. They’re readily available to guide you through the process. You can contact them through various channels:

  • Email: Send an email to the official Kuda customer support email address, [email protected], detailing your request to block your account.
  • Phone: Call the Kuda Bank helpline for a swift response. The phone number should be available on the official Kuda Bank website or in the app.
  • Social Media: Reach out to Kuda Bank through their official social media accounts on Twitter and Facebook. They’re active and responsive, making this a reliable method of communication.

Step 2: Follow The Provided Instructions

After reaching out to the customer support team, they will guide you on the necessary steps to block your account. Ensure to follow their instructions promptly and accurately.

  • Temporary Blocking: Temporary blocking is recommended if you suspect unauthorized activity or have misplaced your ATM card. This allows you to safeguard your account while resolving the issue. Once the issue is rectified, you can request Kuda customer support to reactivate your account.
  • Permanent Blocking: If you want to permanently block your account, perhaps due to repeated security breaches or a desire to stop using Kuda Bank’s services, customer support will guide you through this process. Remember, permanent blocking results in closing your account, so ensure to withdraw or transfer all your funds before initiating this process.

Throughout these steps, remember that your security is paramount. Do not disclose sensitive information like your password, PIN, or full card details during the process. Kuda Bank’s support team will never ask for such information. Stay safe as you secure your finances.

Temporary vs Permanent Blocking

In the event that your Kuda Bank account’s security is compromised, or you believe there’s a potential risk, the platform provides two primary options to safeguard your finances: temporary and permanent blocking. Both approaches serve unique purposes, based on your specific requirements or the nature of the threat to your account. Here’s a detailed exploration of each.

Temporary Blocking

Temporary blocking is the action of temporarily deactivating your account, making it inaccessible for a certain period. This is an effective measure when you believe your account is at risk, such as:

  • If your phone or ATM card has been lost or stolen, and you’re worried about unauthorized access.
  • If you notice suspicious activities on your account like unrecognized transactions.

The advantage of temporary blocking is that it’s reversible. Once the threat is mitigated – for instance, you recover your lost phone or ATM card, or the bank verifies that your account hasn’t been compromised – you can contact Kuda Bank’s customer service to reactivate your account.

This method ensures your account and funds are safe while providing the convenience of not having to set up a new account or switch banking services after the issue is resolved.

Permanent Blocking

Permanent blocking, on the other hand, leads to the closure of your Kuda Bank account. This action is irreversible and should only be taken if:

  • You wish to stop using Kuda Bank’s services entirely.
  • You experience continuous security threats or breaches that can’t be resolved.

Upon choosing permanent blocking, all services linked to the account are terminated. Any remaining funds should be withdrawn or transferred to another account before proceeding with this action, as accessing your balance afterwards can be complex.

Keep in mind that with permanent blocking, if you later decide to use Kuda Bank’s services again, you’ll need to create a new account. This involves undergoing the initial setup process, including KYC (Know Your Customer) procedures, and setting up new payment instructions for bill payments, direct debits, and standing orders.

Deciding between temporary and permanent blocking depends on the nature of the risk and your future banking needs. Always consider reaching out to Kuda Bank’s customer support for advice on which option is most suitable for your situation.

Account Security Tips

  1. Regularly update your Kuda app to ensure you have the latest security features.
  2. Always log out of your account after use, especially on shared devices.
  3. Never share your password or account details with anyone.
  4. Use a strong, unique password for your Kuda Bank account.


Q: Can I reactivate my Kuda Bank account after blocking it? A: Yes, you can reactivate your account after temporary blocking. For permanent blocking, you need to create a new account.

Q: I lost my phone with the Kuda app installed. What should I do? A: Contact Kuda customer support immediately to block your account, preventing unauthorized access.

Q: Can I recover the balance in my account after it gets blocked? A: In the event of account closure due to permanent blocking, you should withdraw your funds before initiating the process. Contact customer service for assistance in unique scenarios.

This article covers how to delete, close, and block your Kuda Bank account effectively. Always remember to contact customer support if you have any difficulties or further questions.

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